Error message HP ENVY 6400E Tray Empty/Out Of Paper

[Jazz-Cream]

 HP ENVY 6400E Error message; Tray Empty/Out Of Paper.  Flashing lights under printer door and on right side.  

[Sneha_01]

Hi @Jazz-Cream 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The printer does not pick paper from the input tray and an Out of Paper message might display on the printer software or HP Smart app.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

• Check the paper stack for defects, such as wrinkled, torn, or bent pieces that might cause a pick issue.
• Pull out the input tray drawer, and remove the stack of paper from the input tray.
• Remove any bent, wrinkled, or torn paper from the stack.
• Check for and remove any obstructions inside the input tray. Make sure nothing blocks the paper.
• Load the stack of paper into the input tray.
• 
• Slide in the paper-width and paper-length guides until they rest against the edges of the paper.
• 
• Push the input tray in.
• 

Check the paper size and type settings

• If the paper settings do not match the type of paper loaded in the input tray, the printer might display an Out of Paper or Tray Empty error message. Change the paper settings from the print settings in the app you are printing from or from the HP Smart app.
• Open the HP Smart app, and then click Print Documents or Print Photos.
• Browse to the document or photo, and then click Print.
• The Print window opens.
• Change the paper settings to match the size and type of paper that is loaded.
• Media Type: Select the appropriate type of paper, such as photo paper, plain paper, or labels.
• Paper Size: Select the correct paper size for your print job.
• Click Print.
• Paper size and type settings are applied.

Print a fuser cleaning page

• Use Advanced Settings in the HP Smart app to print a fuser cleaning page and resolve any print quality issues including toner specks or spatter, smears, streaks, lines, or repeating marks.
•  
• Make sure paper is loaded into the input tray, and then turn on the printer.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Advanced or Settings, click Advanced Settings to open the printer Embedded Web Server (EWS).
• From the EWS home page, click the Tools tab, and then click Utilities > Print Quality Toolbox.

This should help: https://support.hp.com/lt-en/document/ish_5885314-5885362-16

I hope this helps.

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