Error message HPSU-0004

[Gordw123]

HP Update failed. Have been told to run sp34261.exe. Where can I get this file? My printer is HP Photosmart D7160.

[Raj_05]

Hi @Gordw123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message HPSU-0004 usually indicates an issue with the HP Software Update tool. The file sp34261.exe is a specific software or driver update provided by HP.

To download the file sp34261.exe for your HP Photosmart D7160 printer, follow these steps.

Visit the HP Support Website:

• Go to the HP Customer Support - Software and Driver Downloads page.

Identify Your Printer:

• In the search box, type "HP Photosmart D7160" and select your printer model from the dropdown list.

Select Your Operating System:

• Choose your operating system from the list provided (e.g., Windows 10, Windows 7, etc.).

Locate the Driver or Software:

• Look for the driver or software update that matches sp34261.exe. This might be listed under "Utility - Diagnostic Tools" or "Software - Utility".

Download and Install:

• Once you locate sp34261.exe, download the file and run it to install the update.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support