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HP Recommended
HP All-in-One - 24-g247c
Microsoft Windows 10 (64-bit)

I've got an HP Envy 6055 printer that I've been using for over a year.  It suddenly started giving me the error code Printer Validation Failed. 

My computer recognizes it, and shows it is connected (with USB cord).  I can scan on the printer and save it to the computer, I just can't print. 

I am up to date on printer updates.  I tried the Print and Scan Doctor, and it didn't help, I still get the error code.

Any recommendations?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @PhxLK

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing printing issues with your HP All-in-One Printer.

 

Please follow the steps listed below to uninstall and reinstall the drivers.


Step 1: Please follow the steps to uninstall the drivers from this link https://support.hp.com/us-en/document/ish_1980013-1980057-16 

 

Step 2: Steps to remove printer driver files from Print Server Properties.
1. Open Settings.
2. Click on Devices.
3. Click on Printers & scanners.
4. Select the printer and click the Remove device button.
5. Click the Yes button to confirm.
Once you've completed the steps, the printer will be removed from your device.

 

Step 3: Download and install the drivers from this link

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.

View solution in original post

1 REPLY 1
HP Recommended

Hi @PhxLK

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing printing issues with your HP All-in-One Printer.

 

Please follow the steps listed below to uninstall and reinstall the drivers.


Step 1: Please follow the steps to uninstall the drivers from this link https://support.hp.com/us-en/document/ish_1980013-1980057-16 

 

Step 2: Steps to remove printer driver files from Print Server Properties.
1. Open Settings.
2. Click on Devices.
3. Click on Printers & scanners.
4. Select the printer and click the Remove device button.
5. Click the Yes button to confirm.
Once you've completed the steps, the printer will be removed from your device.

 

Step 3: Download and install the drivers from this link

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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