Error message: Printer failure

[1_Christ-is-all]

HP officejet Pro 8600 received this message after installing brand new ink cartridges 950 xl and 951 

[zoey7886]

@1_Christ-is-all, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Failure Error for HP OfficeJet Pro 8600! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you receive a "Printer Failure" error message after installing brand new HP 950 XL and 951 ink cartridges in your HP OfficeJet Pro 8600, here are some steps to troubleshoot and fix the issue.

Inspect and Clean the Cartridges

Slip your fingers into the slot on the left side of the printer and pull forward to open the cartridge access door. The carriage should move to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.

Inspect the cartridges to ensure there is no glue residue blocking the ink supply hole.

If no glue residue is blocking the ink supply, carefully reinsert the cartridge into its slot and push it forward until it clicks into place.

Close the cartridge access door.

Try printing again. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,