Error message - There is a problem with the indicated printheads.

[JoT61]

Printer suddenly stopped working and displays message "There is a problem with the printhead," On HP Smart it says "There is a problem with the indicated printheads."

I've tried unplugging the printer, removing the printer from my laptop and then adding again, taking out all the print cartridges and making sure there's no dust or such.

I can't align or clean printheads as HPSmart says to fix printhead problem first.

HP OfficeJet 8015e All-in-one, model 228F9B

Any ideas?

[Meghana_10]

Hello @JoT61, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Officejet 8015e All in One. 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?
 

Clean Electrical Contacts & Run Printhead Cleaning

Clean the Electrical Contacts

• Remove the printhead carefully.
• Use a clean, lint-free microfiber cloth lightly dampened with distilled water.
• Gently wipe the copper-colored contacts on:
  • The back of the printhead
  • The corresponding contacts inside the printer
• Allow the contacts to dry completely (5–10 minutes) before reinstalling the printhead and cartridges.

Run Printhead Cleaning Utility

• Open the HP Smart app on your computer or mobile device.
• Select your printer.
• Navigate to Diagnostics or Tools.
• Click Clean Printhead or Print Quality Tools.
• Run the maintenance cycle to improve print quality.

Take care and have an amazing day!

[JoT61]

Thankyou for your reply.

When trying to run the cleaning tools from HP Smart, it just kept saying to fix the printhead problem first.

I tried removing the cartridges and cleaning carefully inside the printer. Unfortunately my model didn't have a removable printhead. After putting the cartridges back in, HP Smart wouldn't recognse the black cartridge, saying it was missing.

As the printer was 5 years old, I decided to just replace it and so have bought a HP Smart Tank 7005

[Meghana_10]

Thank you for your response. 

We appreciate you getting back and letting us know that you had to replace the printer as the old one was faulty and could not fix the printhead.

If you're still looking for help, feel free to reply with any updates or additional details so we can assist you further.