Error message/ cannot print

[fullthrottle1]

our printer will not print, the error message says - A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information

[Nal_NR]

Hi @fullthrottle1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I see you are experiencing printer issues says problem has occurred with the HP account.

I have a few recommendations 

• Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
• Try log onto the HP Smart website if you have signed up for the HP Instant Ink plan.

Let us try these steps: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

The next step is to update the printer firmware

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.