Error message e3

[CBS29]

Ptinter HP SMART 5106 getting error message E3

[VikramTheGreat]

Hi @CBS29,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The E3 error on your HP Smart Tank 5106 printer means there is a carriage jam or obstruction preventing the ink carriage from moving freely. Here’s the troubleshooting process:

Step 1: Power Reset

1. Turn off the printer and unplug the power cord from the wall outlet.
2. Wait for 60 seconds.
3. Plug the printer back into a direct wall outlet (avoid power strips) and turn it on.

Step 2: Check for Carriage Obstructions

1. Open the ink cartridge access door.
2. Look inside for: 
   • Paper scraps, packing material, or foreign objects.
   • Ensure the printhead latch and cover are fully closed.
3. Gently move the carriage left and right to confirm it moves freely.

Step 3: Reseat Ink Cartridges

1. Remove all ink cartridges.
2. Inspect the electrical contacts for ink or debris.
3. Clean contacts with a lint-free cloth slightly moistened with distilled water.
4. Reinstall cartridges securely in their correct slots.

Step 4: Retry Cleaning

• After clearing the jam and reseating cartridges, try Clean Printhead again from the printer menu or the HP Smart app.

Step 5: Update Firmware

• Open HP Smart → Printer Settings → Advanced Settings (EWS).
• Go to Tools → Printer Update → Check Now and install any updates.

If E3 Persists

• The carriage mechanism or encoder strip may need service.
• Contact HP Support for repair or replacement options.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat