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‎03-01-2021 05:02 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I have been trying to fix this for weeks.  I have unplugged, turned off as directed, restarted and I am still getting the same messages:  1) you turned the power off incorrectly (exact words?) 2) start alignment 3) remove paper jam 4) error message.

 

OfficeJet Pro 6978:  I need to get this fixed ASAP = the printer is only a couple of years old, please don't tell me I have to replace ANOTHER printer.?

1 REPLY 1

‎03-04-2021 03:36 AM

HP Recommended

Hi @curryspace,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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