Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Error message on Officejet Pro 6970

HP Recommended
Officejet 6970

I replace the ink cartridges on my printer and am getting an error message that they have not been installed properly.  Removed and replaced repeatedly.  No change.  Powered off and on, and rebooted the router.  Still an error message.  Any suggestions as to a fix?  Or is my printer toast.

HP Support Agent
HP Support Agent
28,030 27,591 1,521 1,617
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP support community.


I understand that you are getting cartridge errors, I am glad to assists you.

Are you using genuine HP ink cartridges?

If yes,follow these steps to fix the issue:- 

Clean the ink cartridge and printhead electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

  3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

    Copper contact on the ink cartridge

  4. Place the cartridge to the side with the contact facing upwards.

  5. Wipe the contact inside the printhead with a lint-free cloth.

    Electrical contact in the carriage

  6. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the door or lid to the cartridge access area.

Perform a power reset, Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Here is the HP document for your future reference:- click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation