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Error message on my OfficeJet 3830

HP Recommended
OfficeJet 3830
Microsoft Windows 10 (64-bit)

Error message OXB8890736 or 0XB8890736, take your pick.  No one seems to have ever heard of this error.

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Hi, I'm receiving the same issue whit error msg 0XB8890736. I've found out that when our Linux Recording system is connected to the router by wire and the HP printer is starting up by WiFi, it's  generating this error code, when I pull the RJ45 from the Linux recording system out of the router the printer works fine. I have no IP conflict, so my opinion is that it has a conflict when powering up when the HP is trying to connect to the router by WiFi. But how to solve this I don' know. Please help.

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HP Support Agent
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Hi @FabianP, @Jim227,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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