Error message on printer screen

[CamilleOrtiz]

Error message  came on today saying incompatible cartridge . ( these are authentic HP in catriges i purchased at staples. They have been working fine for some time now. I do not print very often.   They are not empty yet. They were working fine yesterday. 

Erros says:

This printer is not designed to use continuous ink systems. Tp resume printing remove continuous ink system and install original HP (or compatable) cartridges

I ordered aug 26,2022 from staples and installed shortly after I recieved.  This is the item from my online reciept

HP 952XL/952 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (N9K28AN#140)

Final Price $124.89

Item #: 2030289|Model #: N9K28AN#140

Any idea why it's saying this? 

[Rainbow23]

Hi @CamilleOrtiz,

Welcome to HP Support Community. This is a great place to get support find answers.
Thank you for posting your query, I will be more than glad to help you.

To assist you better may I have the exact model name of the HP product?

Refer to this link: https://support.hp.com/us-en/document/ish_2039298-1862169-16

for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CamilleOrtiz]

hello it is 

Hp office Jet Pro 8715

[Rainbow23]

Hi @CamilleOrtiz
Thank you for your reply.

Please download and install the firmware update on the computer connected to the printer from this web link.

You may also refer to this document to know how to update the firmware.

Let me know if this works.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!