Error message on printer

[Megan1234]

I’m getting a printer failure message when I turn it on. It says “There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP”. 

I’ve turned in on and off multiple times. Also plugged it into the wall instead of the power strip. I also swapped out the ink cartridges. Any idea how to fix this?? So frustrated that this started right when I need to bring Christmas mailing labels. 

Thank you!!!

[Betty0610]

@Megan1234

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's reset the Printer here:

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Megan1234]

Hi Betty - I already found those instructions and I’m still getting the error message after going through them. What would you recommend next? 

[The_Fossette]

@Megan1234,

I am responding on behalf of @Betty0610 as she is out for the day. It is great to have you back and your patience is greatly appreciated.

Have you tried the steps suggested in the below article.

https://support.hp.com/us-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

If you have followed all the steps in the above article and still the issue persists, then I am sending you a private message suggesting the next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!