Error message on printer

[fclowe]

I'm getting an error message of E 6 and all lights are flashing. why?

[A_Gayathri]

Hi @fclowe,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the E6 error message on your HP ENVY 6055e All-in-One Printer typically indicates a problem with the printhead or ink system. 

Here's a step-by-step guide to help you troubleshoot and potentially resolve this issue:

Turn Off the Printer:

• Power off the printer and unplug it from the wall.

Check for Paper Jams:

• Open the printer's access doors and check for any paper jams or obstructions. Remove any paper or debris you find.

Inspect the Printhead and Ink Cartridges:

• Open the printer access door to access the printhead and ink cartridges.
• Ensure the ink cartridges are properly seated in their slots.
• Remove the ink cartridges and check for any visible damage or leaks.

Clean the Printhead:

• If the printhead is dirty, clean it gently with a lint-free cloth or a cotton swab slightly dampened with water. Avoid using any harsh chemicals.

Reinstall Ink Cartridges:

• Reinstall the ink cartridges and make sure they click into place securely.

Reset the Printer:

• Plug the printer back in and turn it on.
• If the error persists, perform a reset of the printer. This usually involves holding down the power button for about 10-15 seconds. Refer to the printer's manual for the exact reset procedure.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer firmware is up to date. Visit the HP website and check for any available firmware updates for your model.

Refer to this document: HP ENVY 6055e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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