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‎06-02-2020 03:29 PM

HP Recommended
Product: HP OfficeJet Pro 9025
Operating System: macOS 10.15 Catalina

Get error claiming the output tray is full when it is clearly not.  How do I fix this?

30 people had the same question
2 REPLIES 2

‎06-04-2020 08:49 AM - edited ‎06-08-2020 09:57 AM

HP Recommended

Hi,

 

the Output bin sensor is located in the output tray and if its dirty or has any obstruction then it will display this error.

use a wet Q-tip to clean the sensor shown in the picture below

output bin sensor.jpg

output bin sensor.jpg

 

If this doesn't help then you can go to preferences and turn off the output sensor if you want to...This sensor is there to make sure that the output tray is not overfilled.

output bin FP.jpg

 

Hope this helps

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10 people found this reply helpful
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‎06-07-2020 09:53 AM

HP Recommended

I have searched all over to find the alleged switch to turn off the sensor which disrupts me every day!  either it is so well hiddenthat it is ridiculous or it does not exist.  Very upsetting.  I do not need this worthless sensor which shuts down printing EVERY day.

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