Error message when try to print usb connection

[rebeccacampbel]

I have an HP officejet pro 8710 I usually print from my laptop using usb connection from my laptop to the printer. This has always worked but when I tried to print the other day it came up with an error message stating printer error. I have tried turning off and back on and checking wires but it still won’t work. Please can someone help

[Echo_Lake]

@rebeccacampbel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Download the HP Smart app, and then follow the instructions to set up a USB connection in Windows.

1. If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

   Search for and open Printers & scanners, and then select the name of your printer from the list. Click Remove device, click Yes, and then restart the computer.

2. Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.

3. Go to HP Smart - Microsoft Store and install the HP Smart app.

4. Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

Hope this helps! Keep me posted for further assistance.
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