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‎01-19-2022 07:57 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer

I keep getting the same error message OXB3D8FA2B

I have tried unplugging the printer

The printer seems to be connected to my wi-fi

Any ideas?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2022 11:46 AM - edited ‎01-22-2022 11:47 AM

HP Recommended

@AnnaE12

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving an "OXB" error on the printer screen.

Let's try these steps -

  • 1) Take out the cartridges.
  • 2) Unplug the power cord from the printer & wall.
  • 3) Wait for 30 seconds. 
  • 4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
  • 5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-22-2022 11:46 AM - edited ‎01-22-2022 11:47 AM

HP Recommended

@AnnaE12

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving an "OXB" error on the printer screen.

Let's try these steps -

  • 1) Take out the cartridges.
  • 2) Unplug the power cord from the printer & wall.
  • 3) Wait for 30 seconds. 
  • 4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
  • 5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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