Error message

[Lyn-c1076]

Empty paper message when paper is full

[Garp_senchau]

@Lyn-c1076, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Paper Alignment

• Ensure the paper is properly loaded in the input tray. Paper should be stacked neatly and should not exceed the maximum paper level indicator.
• Check if the paper is aligned straight and not skewed or misaligned.
• If you are using smaller-sized paper (like photo paper), ensure that the tray's paper guide is adjusted properly for the specific size.

Paper Tray Issues

• Paper Tray Placement: Ensure the paper tray is fully inserted into the printer.
• Tray Sensor: There may be an issue with the paper tray sensor. Make sure nothing is blocking or obstructing it.

Clear Paper Jam or Blockage

• Open the printer’s paper tray and check for any paper jams or foreign objects that may be obstructing the paper path.
• Look for any paper pieces that might be stuck inside the printer (both in the paper tray and inside the printer).
• Gently remove any stuck paper from the printer.

Check the Paper Type and Quality

• Ensure that the paper you are using is compatible with your printer (e.g., not too thick or glossy unless supported).
• If you're using old or damp paper, replace it with fresh, dry paper.

Reset the Printer

• Power off the printer and unplug it from the power source for about 30 seconds. This will reset the printer’s internal sensors.
• After 30 seconds, plug the printer back in and turn it on. Check if the error message persists.

[Garp_senchau]

Clean the Paper Feed Rollers

• Over time, the paper feed rollers inside the printer can accumulate dust or debris, causing the printer to misinterpret the paper status.
• Gently clean the rollers with a lint-free cloth lightly dampened with water. Allow them to dry before testing the printer.

Check Printer Settings and Software

• Printer Queue: Sometimes, print jobs get stuck in the queue. Open the print queue on your computer, cancel any pending jobs, and try printing again.
• Printer Software Update: Make sure your printer’s software/firmware is up to date. Sometimes, updates can fix such errors.
• Printer Settings: On your computer, ensure the correct paper size and type are selected in the print dialog box.

Test with Another Paper

• If the printer still shows the "Empty Paper" message, try using a different brand or type of paper (for example, a different weight or texture) to ensure it's not a paper-related issue.

Perform a Factory Reset (as a last resort)

• If nothing else works, you can perform a factory reset on your HP ENVY Pro 6452 printer. This will return all settings to their default configuration, which might clear any configuration issues.
• How to reset: Go to the printer’s settings menu and look for an option to restore factory settings. Refer to the printer’s manual for specific instructions.

You can also refer to this helpful guide. Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,