Error messages and a blue screen with Officejet printer

[RSimmons1]

I have an Officejet 7510 and am getting 2 error messages and one comes with a blue screen.  I also get a message that says “ problem with print head”.  I have lots of ink for this printer and would rather not replace it.  Does anyone have a suggestion?  The HP website was not helpful.  Thanks.

[sandytechy20]

@RSimmons1

Welcome to the HP support community.

I understand that you are getting a "problem with print head" error, follow these steps to fix the issue.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Update the printer firmware

Here are the steps:- Click here

Refer to this HP document for more assistance:-Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.