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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error msg: filter failed- "commandtoHP.filter will damage y...

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10-24-2020 07:54 AM
Been printing fine. 2 days ago attempted print and couldn't. Error message filter failed. Also pop up message commandtoHP.filter will damage your computer. Haven't done anything different to cause it. Tried reboot, unplug, remove and add and no luck. What's the cause and more importantly what's the cure. Any ideas?
10-24-2020 07:42 PM
The solution is to download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
The install takes a bit. Let it run, even if it seems like it stalled out!
It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.
If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try restarting. Then go about uninstalling your printer and reinstalling USING THIS METHOD ONLY: Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.
If you still can't find the printer, install the 5.1 driver package from HP: https://support.apple.com/kb/dl1888?locale=en_US
Then restart and try to install again through the Printers & Scanners menu.
Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!
If this solved your issue, please thumbs up and mark as solved!
10-25-2020 01:12 AM
I have a very old HP 8600 and got this same message. I tried what had previously been suggested in these threads- it didn't work. Then I decided to "reset the factory defaults" and it fixed the error. Here were the steps I used:
1. Press and hold power button for 5 seconds
2. Press the "BL" button 4 times...on my printer the BL button is the "go back" button and it actually doesn't show up when you push the space where it lives but I pushed it anyway and it took me to the next step.
3. Touch Support Menu
4. Use right arrow to find "Reset Menu", hit OK
5. Use right arrow to find "Semi-Full Reset, hit OK
6. Printer automatically turns itself off at this point.
Then press power button to turn the printer back on.
I then deleted the 8600 from my printer system preference settings for printers/scanners and then had to use the HP set-up wizard on the printer to find my network and sign back on to it. I then tried printing and lo and behold it printed without any "Filter Failed" error. I hope it works for all of you!!!