Error, not shut down properly, paper jam error, 0x6100004a, cartridge jamed on right side cannot mov

[cthelight]

cannot move ink carriage from right to left manually

[KrazyToad]

@cthelight

Welcome to HP Support Community

Please perform a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Next update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/HP-OfficeJet-6960-All-in-One-Printer-series/9514854...

Also follow the instructions in Steps 2 & 3 from this Link: https://support.hp.com/in-en/document/c05079673

Keep me posted how it goes

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[cthelight]

Thank you for the suggestions of things to try to resolve problem. I downloaded the software and it seemed to load properly.

I also followed instructions on cleaning paper jams and also on cleaning rollers etc..  Unfortunately nothing helped and still cannot print. I hope you have further suggestions.

Thank you

[KrazyToad]

@cthelight

At this point I would request you to contact HP Support for Service Options or Printer Upgrade Options since this is a Hardware issue

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you