Error on HP 2775e printer new ink not HP o with e

[Pelicann]

Printer HP inkjet 2755e has new ink NOT HP inks will not print window shows E with 0 suspect innk not sure any thoughts?

[Raqeeb26]

Hi @Pelicann ,

Welcome to The HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Inkjet 2755e printer is displaying an error (shown as "E0") and not printing after inserting non-HP ink cartridges, it may be due to compatibility issues with the ink cartridges. Here are some steps you can take to address the issue:

Troubleshooting Steps

1. Check Cartridge Compatibility:

   • Ensure that the non-HP ink cartridges are compatible with your printer model. Incompatibility is a common reason for errors.

2. Reinstall Cartridges:

   • Remove the cartridges from the printer. Inspect the cartridges and printer contacts for any packaging or tape that may be left on and block the connection. Reinstall the cartridges firmly.

3. Reset the Printer:

   • Sometimes, simply resetting the printer can clear errors. Power off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer back on.

4. Printer Alignment and Calibration:

   • Use the printer's control panel to perform an alignment or calibration, if available. Refer to your printer's user guide on how to perform these tasks.

5. Check for Firmware Updates:

   • Outdated printer firmware can sometimes cause compatibility issues. Check for any available updates on the HP support page for your specific model.

6. Use Original HP Cartridges:

   • If the issue persists, consider using original HP cartridges. HP printers are optimized for use with their cartridges, and non-HP cartridges may not work properly.

7. Error Code Interpretation:

   • "E0" suggests an error that might be tied to cartridge recognition. Make sure the cartridges are seated correctly and are designed for the HP DeskJet 2755e model.

Hope this helps resolve your issue.