Error printing

[Person12]

I’m having an issue whenever I try to print some thing my printer thinks there’s no paper in my printer and it tells me that HP recommends colorLOK Papers for best printing results end it also says out of the paper which I’m not out of paper

 

 

[Dragon-Fur]

@Person12 

The only important part of the message is "Out of Paper" - the other is simply as "advert" implying that if you need to load paper, HP recommends you use the paper best suited to this printer.

The "Out of paper" message is perhaps a result of the printer not know you have paper loaded in the tray

OR

The printer thinks it is supposed to be using paper from a different source (different tray).

The first thing to do is make sure the printer knows you have paper in the tray AND the printer knows what kind and size of paper it should be expecting.

 User Guide

Load media - starting on Page 11

'

The Next item:  Check / adjust the Media type (kind of Paper) AND the paper size in the printing preferences (might be called Properties from within an application).

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

General example

EWS_9025_Preferences_Tray_and_Paper_Management_All

NOTE:  EWS is also available in HP Smart

Next...

Set the Preferences - Windows

1. Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
• Click OK to save the setup

General Example - Shortcuts / Preferences

Word_Test_3X5_card_Preferences_1

References / Resources

HP ENVY 5643 e-All-in-One Printer (B9S63A) Specifications

Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

LOTS of documents including:

Printing Documents (Windows)

How to Print Photos (Windows)

 Print Driver Settings Guide (Windows)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5643 e-All-in-One Printer 

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