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‎04-26-2021 06:05 AM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 10.15 Catalina

Printer has stopped working. 

Reports "Encryption credentials have expired".

Had this identical problem previously (in 2019) which was resolved but with earlier OSx version on iMac. 

Have followed previous advice, but unfortunately that doesn't seem to resolve issue now... 

Need to resolve, any experienced/qualified help or advice would be much appreciated ASAP.   

Kind regards

Category:
1 REPLY 1

‎04-26-2021 10:42 AM

HP Recommended

Hi,

Please follow below steps to generate a new self-signed certificate from the EWS page, this should resolve the problem:

https://support.hp.com/gb-en/document/c06447928

 

Shlomi



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