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‎05-24-2021 11:58 AM

HP Recommended
Product: Envy 5055

Error message “a paper tray is open, close the tray to continue” . I have followed the unplug and shut down recommendations from this thread,  that did not work as well as open and shutting paper tray multiple times. Can not update firmware as I can not get off the message to get to settings. Any other suggestions? TIA

Category:
1 person had the same question
1 REPLY 1

‎05-27-2021 06:50 AM

HP Recommended

@Pickleballer

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the operating system?
  • Did you make any changes to the settings of your Printer prior to the issue?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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