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‎02-03-2026 06:51 AM

HP Recommended

The drop downs wouldn’t drop! I have an old ENVY 4502 ALL IN ONE printer which worked yesterday. Today I get an error code saying:

ERROR CODE OXO2B7C2ED SM_MODULE C

Im using Windows 10 with a legacy version 

 

Can anyone tell me what I need to do, please? 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2026 02:43 PM

HP Recommended

Hi @num3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems you are encountering the error code OXO2B7C2ED with your HP ENVY 4502 printer. This error might be related to several issues, ranging from hardware faults to software conflicts. Below is a general guideline to address such error codes:
 

  1. Restart the Printer:
    • Turn off the printer and unplug it from the power source.
    • Wait for about 60 seconds and then plug it back in.
    • Turn the printer back on and check if the error persists.
       
  2. Check for Software and Driver Updates:
  3. Reset the Printer:
    • Sometimes resetting the printer can resolve the issue. This can be done by turning off the printer, waiting for a few minutes, and then turning it back on.
       
  4. Check for Ink Cartridge Issues:
    • Ensure that the ink cartridges are installed correctly and have sufficient ink.
    • Also, make sure no cartridges are defective or leaking. Try reinstalling them if necessary.
       
  5. Run HP Print and Scan Doctor:
    • Download and run the HP Print and Scan Doctor, a free tool to automatically diagnose and resolve printing and scanning problems.
       
  6. Check Connectivity:
    • Ensure the printer is properly connected to the Wi-Fi network if you are using it wirelessly.
       
  7. Factory Reset:
    • If none of the above steps work, you may consider resetting the printer to factory settings as a last resort. Be sure to back up any settings you need, as this will clear all settings on your printer.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-04-2026 02:43 PM

HP Recommended

Hi @num3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems you are encountering the error code OXO2B7C2ED with your HP ENVY 4502 printer. This error might be related to several issues, ranging from hardware faults to software conflicts. Below is a general guideline to address such error codes:
 

  1. Restart the Printer:
    • Turn off the printer and unplug it from the power source.
    • Wait for about 60 seconds and then plug it back in.
    • Turn the printer back on and check if the error persists.
       
  2. Check for Software and Driver Updates:
  3. Reset the Printer:
    • Sometimes resetting the printer can resolve the issue. This can be done by turning off the printer, waiting for a few minutes, and then turning it back on.
       
  4. Check for Ink Cartridge Issues:
    • Ensure that the ink cartridges are installed correctly and have sufficient ink.
    • Also, make sure no cartridges are defective or leaking. Try reinstalling them if necessary.
       
  5. Run HP Print and Scan Doctor:
    • Download and run the HP Print and Scan Doctor, a free tool to automatically diagnose and resolve printing and scanning problems.
       
  6. Check Connectivity:
    • Ensure the printer is properly connected to the Wi-Fi network if you are using it wirelessly.
       
  7. Factory Reset:
    • If none of the above steps work, you may consider resetting the printer to factory settings as a last resort. Be sure to back up any settings you need, as this will clear all settings on your printer.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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