Error when setting up print account

[KirstieS]

I recently bought the Envy 5020 printer to make use of the 3 month printing trial.

I did not realise that I had to select a payment option to prompt this promotion and have only realised that today when I have received a warning that I am near my 15page free print limit.

I enrolled the printer on 17 April 2018.  If I upgrade today, can I still obtain the 3 month trial?

Appreciate any help on this today before my 7 days expires tonight.

Thanks

[Dragon-Fur · Accepted solution]

@KirstieS

As you have read in the Terms of Service document, the "Free Pinting Plan" has some advantages along with lots of restictions.

Example:

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

#16:  Fifteen (15)-Free-Pages-Per-Month Program

I would "guess" that you cannot backtrack to take advantage of the "free" trial.

However, I am not an Instant Ink representative -- I recommend that you contact HP / Instant Ink Support in your region and speak with support staff.

Things that are Instant Ink

______________________________________________________________

Instant Ink / HP Technical Support

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

What is Instant Ink?

• Instant Ink Service is not "free ink"
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active

• Read / Find Information

HP Instant Ink> FAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your regional Terms of Service Document

_________________________________________________________________

Reminders

• Chat is not an option in every region.
• In those areas where Chat is an option: Chat may not be available all of the time.

In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method and call support on the phone.

_________________________________________________________________

Option:  Agent Response

You can choose to wait for an HP Agent to respond to your request.

The following applies to agent response from HP:

• An HP agent will post back before contacting you privately.
• HP agent response times vary widely – this forum is not HP Technical Support.
• HP agent response is NOT guaranteed - this is a community forum.
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

_________________________________________________________________

Option:  Contact HP Instant Ink Support in your region

Reminder:  Support may be restricted to regular business hours as defined in your location.

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

___________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8:  Service Plans -- What is a page? (Read this one!)

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

___________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

Help, Documents, Videos, and Information

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

• Scroll down on page or click Three vertical dots on the top right of page
• If necessary, scroll down a bit to see regional Support Contact Options (Right side of screen)
• Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
• READ the Terms of Service agreement (Link located under the FAQ section)

Guided Help Options:  HP Instant Ink – Top Solutions

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[KirstieS]

Thank you very much Dragon-Fur, I could not find the chat function anywhere and I'm now sorted, thanks to your information