Error

[Lilshow22]

My printer is stuck on a flashing blue screen with the code (B8047A26). How can we resolve. 

[Raj2111]

Hi @Lilshow22 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Steps to Fix the B8047A26 Error on HP OfficeJet 8022:

1. Power Cycle the Printer

• Unplug the Printer: Disconnect the power cable from the printer and leave it unplugged for at least 60 seconds. This can help clear temporary issues that might be causing the error.
• Plug it Back In: After waiting a minute, plug the printer back in and turn it on.
• Check if the error persists. If the issue was a minor glitch, this step may resolve it.

2. Perform a Hard Reset

1. Unplug the Printer: Disconnect the printer from the power outlet.
2. Hold the Power Button: While unplugged, press and hold the power button for 20-30 seconds to discharge any residual power in the printer's system.
3. Wait a minute, then plug the printer back in and turn it on.
4. See if the error code is cleared.

3. Check for Firmware Issues

• Check for Firmware Updates:
  • If your printer's screen is still functional, navigate to Settings > Printer Maintenance > Update the Printer and follow the prompts to check for and install any available firmware updates.
  • Alternatively, you can use the HP Smart app on your phone or computer to check for updates.

4. Check for Obstructions or Paper Jams

• Open the printer’s access door to inspect for any paper jams or obstructions in the print path. Even small bits of paper or debris can cause a malfunction.
• Manually move the ink cartridges or check the paper feed mechanism for any issues.

5. Factory Reset the Printer

• On the printer’s control panel, go to Settings.
• Find the Restore Defaults or Factory Reset option and follow the prompts.
• Once the printer restarts, check if the error has been cleared.

6. Check for Hardware Issues

• Examine the printhead and cartridge area for any visible issues or loose parts.
• If you're comfortable doing so, you can try to remove and reinsert the printhead or re-seat the ink cartridges to ensure they’re properly installed.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support