Errorcode F0.02.05.14

[TobiasMatu]

I have the problem on 2 different printers (officejet pro 9122e) the error F0.02.05.14 has come up and it is a critical service error.  Wi-fi quit working on it, will not respond to soft reboots (unplug for 1 minute plus), the power switch does nothing. control panel will not go past this error so it cannot be diagnosed, cant get the ip-adress to log in EWS. Also cant install new drivers, tried to connet the printer with usb cable but nothing works.  

[Dragon-Fur]

@TobiasMatu 

Welcome to the HP English Community --

I believe it is some kind of bug - might be recoverable, though.

If not, submit a case request to HP Support (Links provided later in this message) - ask if they have anything new, better.

The issue has been reported -- HP is aware of the issue.

I've not yet seen any definitive answer - Check your printer Alerts.

Your situation description seems even a little worse than my own experience --

I was always able to regain control of the printer after a power Reset, even if the respite was temporary.

For those reading - the issue appears related to F0.xx errors that surface in the EWS Event Log

Symptoms vary from annoying to loss of control over the printer - no shutdown, no boot, no EWS access

EWS_9135_General_Event_Log_F0_Firmware_Error_1

I did manage to fix my OfficeJet Pro 9135e - solid since March with a couple of unrelated (and minor) hiccups.

Add the steps to remove the ink cartridges and press / hold power button to your Power Reset steps

Remove ink cartridges

Unplug the power cord from both printer and wall outlet

Press and hold power button for about 15 seconds or a bit more

Release power button

Wait for 30 seconds or more

Note:  If freaked out by constant fighting with it, leave printer sitting (unplugged) for  a minute.

Reconnect the printer -- Plug power into standard wall outlet (no surge protector for this)

Reinsert ink cartridges

Wait for printer to boot completely - takes a while - maybe one or two minutes.

Open EWS - Restore Printer to All Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_2

and again,

Restart the printer

In a "best case scenario" the printer will boot and perhaps report it has updated the firmware.

Yes, it might have already been on the right version.

If the printer boots but does not report an "update",

If you still have control over EWS, check it for what the printer believes to be the Firmware version.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 9122e All-in-One Printer  

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Question / Concern Answered, Click my Post "Accept as Solution"

[Steigl]

I have the same problem, same error code... any idea what to do?

[Dragon-Fur]

@Steigl 

Information provided not useful or relevant?

and / or

Cannot, Will Not contact HP Support?

You have the option to create your own thread / question and hope for a different answer.

Reminder – New Post – Post New Question

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Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

• Provide the exact model of the device and the Operating System / version
• Tell us what you have tried to fix the problem.
• As best you can, describe the issue for which you are seeking our help.

 Post New Question

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Dragon-Fur]

@TobiasMatu 

Welcome to the HP English Community --

Just a heads-up

True - Deep Reset works when other options do not do so.

Done wrong -- or done right and something goes sideways -- the deep level reset process might damage the printer.

The "might go sideways" is why "Not-HP" members should avoid publicly posting the process in the Community.

What?

Doing no harm is part of our rules of conduct.

 Rules of Participation

The printer in question is certainly in Warranty -- should anything go wrong for any reason and HP Support is assisting, the results are in the hands of HP Support.

What if?

If an owner manages to get into trouble by himself, any issues or damage might -- or might Not -- be covered when he has to contact HP Support for help.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"