Errror code OXB85F8D10 how to fix

[kiwimel]

I brought the above printer on Friday, the installation appeared to go well and the test printer worked,  however when we cane to use it its says the printer is offline (originally tried wireless then USB).  The wireless button is flashing and there is an error code OXB85F8D10. checked on line used the HP doctor thing but nothing is working can anyone help?

[kiwimel]

Any one help please 

[The_Fossette]

@kiwimel,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are unable to print and getting an error message on the printer.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• Are you able to make a copy?
• How is the printer connected to the computer now?
• Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the below steps and check if it helps.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, I recommend you root uninstall the printer and then reinstall it.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[geesexr]

I have the same code on a 3833 and connected a Mac 

i tried what you have suggested with no joy. I am seriously considering taking it back to the shop. 

[senan6806]

Hi @geesexr,

A warm welcome to HP Community!

As per this document, a power reset is the only possible solution for this issue. If you have already tried a power vreset then, I'm afraid, it's a possible hardware failure and the printer needs to be serviced/replaced. Please call your regional HP Support to obtain all available service/replacement options, you may reach them from here. 

Have a great day!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!