Event Code: 62.80.13 - Printhead Problem with HP OfficeJet Pro 8030 Series

[bcavallero]

I clicked on my Quick Print icon to print a document but got the following message: "Printhead Problem" There is a problem with the printhead. Event Code: 62.80.13. I can't seem to find a solution for this problem, and it has never happened before.

[zoey7886]

@bcavallero, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printhead Problem on HP OfficeJet Pro 8030 Series! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you encounter a "Printhead Problem" with Event Code: 62.80.13, here are the steps you can follow to troubleshoot and resolve the issue:

Reset the Printer:

• Turn off the printer and unplug the power cord from the outlet.
• Wait for at least 60 seconds.
• Plug the power cord back in and turn on the printer.

Check the Printhead:

• Open the printer’s access door to locate the printhead.
• Remove the printhead gently and inspect it for any visible damage.
• Make sure the protective film has been removed if the printhead is newly installed.

Clean the Printhead Contacts:

• Use a clean, lint-free cloth slightly moistened with distilled water to wipe the printhead contacts.
• Allow the printhead to dry completely before reinserting it.

Reinsert the Printhead:

• Reinsert the printhead carefully and ensure it is securely placed.
• Close the access door, and the printer may perform an automatic alignment test.

Update Printer Firmware:

• Ensure you have the latest firmware installed for your HP OfficeJet Pro 8030 Series.
• You can check for firmware updates via the HP Support website or through the printer’s Embedded Web Server.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,