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‎04-22-2024 10:41 AM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just received this code. Is it fixable?

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1 REPLY 1

‎04-23-2024 02:16 PM - edited ‎04-23-2024 02:17 PM

HP Recommended

Hi @Jenswan88,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The event code "62.80.13" on an HP printer indicates a specific error related to the printer's firmware. This type of error typically occurs when the printer's firmware is outdated or has encountered a problem during operation.

Here are some steps you can follow to try and resolve this error:

  1. Restart the Printer: Sometimes, simply restarting the printer can clear error codes.
  2. Update Firmware: Check if there is a firmware update available for your printer model. You can find this information on the HP website under the support section for your specific printer model.
    • Visit the HP Customer Support website.
    • Enter your printer model.
    • Go to the 'Software, Drivers and Firmware' section.
    • Download and install any available updates following the provided instructions.

                     https://support.hp.com/us-en/document/ish_1776648-1643972-16

  1. Reset to Factory Defaults: If updating the firmware doesn’t resolve the issue, consider resetting the printer to its factory settings. This can sometimes clear errors that are stuck due to misconfiguration or faulty settings.
    • Note: This will erase all settings on the printer, so you will need to reconfigure it after the reset.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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