Event Code 62.80.13

[Jenswan88]

I just received this code. Is it fixable?

[Sneha_01]

Hi @Jenswan88,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The event code "62.80.13" on an HP printer indicates a specific error related to the printer's firmware. This type of error typically occurs when the printer's firmware is outdated or has encountered a problem during operation.

Here are some steps you can follow to try and resolve this error:

1. Restart the Printer: Sometimes, simply restarting the printer can clear error codes.
2. Update Firmware: Check if there is a firmware update available for your printer model. You can find this information on the HP website under the support section for your specific printer model.
   • Visit the HP Customer Support website.
   • Enter your printer model.
   • Go to the 'Software, Drivers and Firmware' section.
   • Download and install any available updates following the provided instructions.

                     https://support.hp.com/us-en/document/ish_1776648-1643972-16

1. Reset to Factory Defaults: If updating the firmware doesn’t resolve the issue, consider resetting the printer to its factory settings. This can sometimes clear errors that are stuck due to misconfiguration or faulty settings.
   • Note: This will erase all settings on the printer, so you will need to reconfigure it after the reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support