Event Code 62.80.24 - Printhead Problem

[HuntBJ]

I have an HP OfficeJet Pro 8025 and it is giving an error message that states, "There is a problem with the printhead.  Event Code 62.80.24".  I have gone to Settings -> printer maintenance -> Clean the printhead and I get this same message there too.

[HuntBJ]

I called HP and they wanted to charge me for over-the-phone technical support.  The individual that I talked to told me that it is unlikely that he would be able to assist me in fixing this issue.   He also suggested that it would be better for me just to buy a new printer.

[praveenbv]

HI@HuntBJ,,Welcome to the HP support community.

Clean the printhead

1. Open the door to access to the cartridges.

2. Wait until the carriage stops moving before you continue.

3. Push the tab on a cartridge, and then pull the cartridge from its slot. Perform these steps for all the cartridges.

     caution:

   Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.

   

4. Lift the latch handle on the carriage until it stops.

   

5. Lift the printhead to remove it from the carriage.

     caution:

   Do not touch the copper-colored contacts. Do not let the contacts touch any surface, and be careful not to scratch the contacts while inserting the cartridges.

   

   

6. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

7. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink appears on the cloth.

   

8. Use a new, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

   

9. Use a new, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

   

10. Dry the previously cleaned areas with a clean, dry, lint-free cloth.

11. Use a new, lightly dampened, lint-free cloth to wipe the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink appears on the cloth.

    

12. Dry the area with a clean, dry, lint-free cloth.

13. Lower the printhead into the carriage.

    

14. Lower the latch handle.

    

15. Slide the cartridge into its slot, and then press down on the cartridge until it snaps into place. Repeat these steps for the remaining cartridges.

    

16. Make sure each cartridge is firmly inserted in its slot. If any are protruding, press down until the cartridge snaps into place.

17. Close the cartridge access door.

You can refer this HP document for more assistance:- Click here,

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[HuntBJ]

I don't see this latch in step 4.  Are we sure that this is possible with the HP OfficeJet Pro 8025?