Event Code: 71.02.4A

[Joe8885]

I am receiving a printer failure message. It tells me to turn off and back on the printer but I keep receiving the same message with the event code 71.02.4A.

How do I solve this issue? I need help urgently.

[A_Gayathri]

Hi @Joe8885,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the event code 71.02.4A on your HP OfficeJet Pro 8028 All-in-One Printer typically indicates a hardware or firmware issue. Here's how you can troubleshoot and resolve this error:

Step 1: Perform a Power Reset

1. Turn off the printer and unplug it from the power source.
2. Disconnect any USB or Ethernet cables connected to the printer.
3. Wait for at least 2-3 minutes.
4. Plug the printer back into a direct wall outlet (avoid surge protectors or power strips).
5. Turn the printer back on.

Step 2: Update Printer Firmware Update the firmware on an HP printer

1. Download and install the HP Smart app or go to the HP Support website.
2. Ensure your printer is connected to the computer or network.
3. Search for the latest firmware for your printer and install it.
   • If the error prevents the printer from staying on, skip this step for now.

Step 3: Check for Paper or Obstructions

1. Open the printer and inspect for any jammed paper, loose components, or debris.
2. Ensure the printhead and cartridges are securely installed.

Step 4: Reset the Printer to Factory Settings

1. If accessible, navigate to the printer's Setup menu.
2. Select Printer Maintenance > Restore Factory Settings.
   • Note: This will erase saved settings and connections.

Step 5: Perform a Semi-Full Reset

If the above steps don’t work, a semi-full reset may help:

1. Turn off the printer.
2. Press and hold the Power button and Cancel button simultaneously.
3. While holding, turn the printer back on.
4. Release the buttons when the printer powers up.

I hope this helps. 

Take care and have a good day.

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