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‎02-27-2023 11:50 AM

HP Recommended
Product: HP OfficeJet Pro 8028
Operating System: macOS 12.0 Monterey

I can't print.  The error message is "There is a problem with the printhead. Event code 62.80.13".  I have tried all of the methods suggested in Community.  I can't even clean the printhead because this error message keeps popping up.  My HP OfficeJet Pro 8028 is a little over a year old.  Please help.

5 people had the same question
1 REPLY 1

‎04-13-2023 08:55 PM

HP Recommended

I saw a reply on another post that said we have to factory reset the printer. 

 

I wasn't able to find anything else, other than unplug the printer from the wall for 60 seconds and then plug it back in. (I did that and it did not work.)

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