Event code 62.80.25 for HP 8035e

[okibum]

I have an HP OfficeJet pro 8035e. I am getting a printhead problem with event code 62.80.25.
have disconnected it from the power source multiple times. The firmware is up-to-date. It will not print. Suggestions?

[Raj_05]

Hi @okibum,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've already taken some initial troubleshooting steps. However, if you're still encountering the printhead problem with event code 62.80.25 on your HP Officejet Pro 8035e, here are a few additional steps you can try.

• Check Printhead Connections: Make sure that the printhead is properly installed in the printer. Remove it and reseat it to ensure a secure connection.
• Clean Printhead Contacts: Sometimes, dust or debris can accumulate on the printhead contacts, causing connection issues. Use a lint-free cloth lightly dampened with water to gently clean the contacts.
• Inspect Printhead: Check the printhead for any visible signs of damage or blockages. If there are any obstructions, carefully remove them.
• Run Printhead Cleaning Utility: Most printers have a utility for cleaning the printhead. Use this utility to perform a printhead cleaning cycle, which may help resolve any clogs or issues with the printhead nozzles.
• Replace Printhead: If none of the above steps resolve the issue, it's possible that the printhead itself is faulty and needs to be replaced. 
• Reset Printer: Perform a reset on your printer to see if it resolves the issue. Instructions for resetting your specific model of HP printer can usually be found in the printer's user manual or on the HP website.
• Check for Firmware Update: Although you mentioned your firmware is up-to-date, it's worth double-checking if there are any new updates available. Sometimes, firmware updates can address specific issues like printhead errors.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support