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‎05-29-2025 11:43 AM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

how do I fix this?

 

 

Reply
1 REPLY 1

‎05-31-2025 08:16 AM

HP Recommended

Hi @bowdee,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Restart the Printer

Turn off the Printer:

  • Press the power button to turn off the printer.

Disconnect Power:

  • Unplug the power cord from the printer.
  • Wait for at least 60 seconds.

Reconnect Power:

  • Plug the power cord back into the printer.
  • Turn on the printer by pressing the power button.

Update Printer Firmware

Check for Updates Using the HP Smart App:

Update Using HP Support Website:

  • Visit the HP support website specific to your printer model: HP OfficeJet Pro 8025 Support
  • Download the latest firmware version for your printer.
  • Follow the installation instructions provided on the website.

Reconfigure the Printer Network Settings

Restore Network Settings:

  • On the printer’s touchscreen control panel, go to Settings.
  • Select Network Setup or Wireless Setup Wizard.
  • Choose Restore Network Settings.

Reconnect to WiFi:

  • Use the Wireless Setup Wizard to connect the printer to your new WiFi network.

Perform a Hard Reset

Turn off the Printer:

  • Press the power button to turn off the printer.

Hard Reset:

  • Unplug the printer power cord.
  • Disconnect all other cables connected to the printer.
  • Wait for 2 minutes.
  • Reconnect the power cord and press the power button to turn on the printer.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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