Event code 71.02.4A for printer officejet pro 8035

[RSmith9]

I have researched all suggestions within this community regarding Event code 71.02.4A. We have reset countless times, with and without ink cartridges; restoring to factory default; checked for firmware updates.  Nothing has worked. - code just returns, and we cannot print. Can anyone share something different than the above. This is quite frustrating!

[Anand_Andy]

Hi @RSmith9,

Welcome to the HP Support Community

I understand you are getting an error "71.02.4A" on your HP OfficeJet Pro 8035 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RSmith9]

I haven't received a private message. Or at least I haven't found it. 

[Anand_Andy]

@RSmith9,

The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device. I've sent you a private message again with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!