Event code 71.02.4A officejet pro 8023

[Amia1]

Hi 

Ive inserted new cartridges now its giving me a printer failure message. Event code 71.02.4A. I tried unplugging the printer, switching off and on.

The cartridges seem to be stuck i cant move it to try and see if they were perhaps not inserted correctly...but i did get a message to say genuine cartridges inserted..please guide thanks

[Raj_05]

Hi @Amia1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

The event code 71.02.4A on your HP OfficeJet Pro 8023 printer indicates a problem with the printer's printhead. This error code typically occurs when the printhead is either missing or has failed.

To resolve this issue, you can try the following steps.

• Make sure that the printhead is installed correctly. Remove the printhead and reinsert it to ensure that it is seated properly.
• Check the printhead for any signs of damage or wear. If you notice any damage, you may need to replace the printhead.
• Clean the printhead to remove any debris or ink buildup that may be causing the error. You can do this by removing the printhead and wiping it with a lint-free cloth that has been moistened with distilled water.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support