Event code 71.02.4a

[CarinB]

Good day,

I get the Event code 71.02.4a and have performed the following steps and I did a factory reset, but still get the same error.

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

PLEASE HELP!!

[Raj_05]

Hi @CarinB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've already tried some troubleshooting steps for the HP printer error code 71.02.4a, but the issue persists. This error typically indicates a problem with the printer's internal hardware or firmware. Since the factory reset didn't resolve the issue, here are some additional steps you can try.

• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Sometimes, updating the firmware can resolve compatibility issues and bugs that cause error codes.
• Inspect for Obstructions: Open the printer cover and check for any obstructions such as paper jams or foreign objects that may be interfering with the printer mechanism.
• Clean Printer Components: Dust and debris buildup inside the printer can also cause errors. Use compressed air to gently blow out any dust or debris from inside the printer, especially around the printhead and paper feed rollers.
• Reset NVRAM: Try resetting the Non-Volatile Random Access Memory (NVRAM) on your printer. This can sometimes clear out persistent error codes. The steps to reset NVRAM can vary depending on the model of your HP printer, so refer to the printer's manual or HP's support website for instructions specific to your model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support