F0.01.01.02 on a 9130e

[bradhes]

Have a Officejet 9130e and getting the F0.01.01.02 error about 5 times a day. Getting on scanning, printing and just copying.

Called tech support and of course they are blaming it on everything but the printer. Returning to Best Buy as these are new printers. Wish the 9015's were still being sold.

[Dragon-Fur]

@bradhes 

Welcome to the HP Community --

Understood - Printer is history.

Nice printer -- really annoying problem.

For those of us who still have their OfficeJet Pro 9130e printers...

Try / Consider the following to eradicate the error.

NOTE

This might all work better if you have added the printer to your router and you are using a static / manual IP.

Leaving the printer waving around in DHCP is messy.  Personal choice.

The F0.xx is a Firmware error.

Sample

EWS_9135_General_Event_Log_F0_Firmware_Error_1

It's not actually hardware -- the issue is disconcerting and can sometimes tie the printer in knots enough that you can lose access to the Embedded Web Server (EWS). 

If you do manage to lose control of EWS,

Reset the printer while the printer is ON > Unplug for about 2 minutes > Plug in > Wait an interminable amount of time for the printer to fully boot (about three very long minutes??)

When you have access to the printer EWS, Restore the printer to Factory defaults.

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section General > Restore Default Settings > Restore Network Settings OR Restore All Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_1

If possible - Restart the printer using the power button.

If needful (should not be needed) - Reset the stubborn printer again (unplug - wait - plug in and start)

Wait around...

Printer at this point should boot (takes a while) -- and then finally update its firmware without issues.

The Event log errors should (hopefully) clear.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9135e All-in-One Printer  

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[ITDawn]

Have tried the static IP address, and that did not fix this problem either!

[Dragon-Fur]

@ITDawn 

Old Thread - 

If you like, start you own new question in the Community.

In so much that I am aware,

The issue is not related to the IPv4 connection, manual or otherwise, Wireless or Primary Ethernet.

That said, yes - in general, everything is happier with a manual / static IP address assignment on printer and router.

The source of the problem appears to be related to kind of catastrophic tangle in the Firmware status as read by the printer.  

If you have not done so, consider submitting a case to HP Support.

Perhaps by now, there is something new to try besides the Power Reset and Factory Defaults.

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Do not be a victim.

Stay vigilant.

=== --- === --- === --- === --- ===

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[ITDawn]

Thank you.  I have done All of the above and still have a printer that only works sporadically.

Given all of the complaints across multiple threads, when is HP going to acknowledge this as a problem?

[Dragon-Fur]

@ITDawn 

HP does not tell the likes of me what they are doing before they do it.

Smiling.

HP is aware -- the issue has been reported numerous times since January of this year.

I never had to contact HP -- what I did worked for my situation.

I don't work for HP.

I was able to get my 9135e to settle down after more than one Power Reset (unplug - wait 2 or 3 minutes - plug in - wait a long time to boot - AND the Restore to Factory Defaults - Another Power OFF / ON - and wait a long time for the printer to boot.

That said,  Sure - I get it -- if what works for me does not work for you, the advice useless.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[ITDawn]

THanks for the advice.  I have not tried a series of long power offs yet, with a factory reset inbetween.  That is easy to do, and worth trying before returning the printer.  I'm glad that it worked for you.  I will report back next week with the results (I find the fixes work for a day or 2 and then start all over again in a few days).

If that does not work, I'm going to ask HP to send me another, and I will send this one back so that they can spend time doing the analysis of this issue.

[Dragon-Fur]

@ITDawn 

You are welcome.

Edit / Update

The process below adds two steps to the Power Reset.

Remove cartridges

Press and  hold power button

Will that work?

Unknown - but it's worth a try.

During my own attempts,   I never did remove the cartridges - I did at one point press and hold the power button in an attempt to regain control of the printer when it hung.  When the printer did not respond, I did yank (carefully remove) the power cord from its outlook.  Perhaps the power drain step  is the magic, after all.

Reprint -  HP Agent  Irwin6

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware

=========================================

Assuming you can fix the tangle -- it's a nice printer - all the "bells and whistles" for this size and type of OfficeJet Pro.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"