F340 stopped working with my HP laptop but works with my Mac

[Zack_S]

After many years of reliable performance from my HP Deskjet F340 All-in-One printer, today I was printing a Publisher 2016 file.  The first page printed and I was going to manually turn it over to print the second page.  Then the printer would no longer print from my HP laptop.  It would not recognize that there was paper in the printer and kept providing a notice that there was no paper every time I tried to print.  

I did all the standard troubleshooting (removed and replaced paper, tried new paper, tried different brand paperm, unplugged and reset the printer, cleanded the rollers, powered off/on the printer, powered off/on the HP laptop, removed and reinstalled the printer, reinstalled printer drivers.  Nothing worked. 

When I use my HP laptop with my HP Envy Printer, everything works fine.  Rule out the laptop.

When I use my MAC laptop with my HP Deskjet F340 Printer, everything works fine.  Rule out the F340 printer. 

I think it has something to do with MS. 

Any thoughts?    

[senan6806]

@Zack_S

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

It could be an issue with the HP Deskjet F340 driver installed on your Windows PC. Use the method below to remove existing HP Deskjet F340 printer driver from your computer:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once the driver is removed, download and install the printer software and driver available here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!