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‎10-30-2022 11:07 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Cartridges have been blocked by the printers firmware because they contain non HP chip 

I did a factory reset and I am still receiving this message.  

1 person had the same question
1 REPLY 1

‎11-16-2022 08:02 AM

HP Recommended

@NANA0803

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you see a Cartridge Problem error message when you are using non-HP cartridges, it is possible that a dynamic security feature has caused the printer to reject the non-HP cartridge. 

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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