*FIXED* My HP OfficeJet 6975 won't print yellow *FIXED*

[sull0610]

Help my HP OfficeJet Pro 6975 wont print yellow. I have only used HP cartridges and it happened when I inserted a new cartridge. I have removed them all and done a hard reset but to no avail.

Thanks for your help

[Betty0610]

@sull0610

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Are you able to make a good copy? Try inserting the old cartridge back and check if it prints well.

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

   

4. Examine the test page.

5. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

   NOTE: 

   If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   Print a Print Quality Diagnostic Page, and then evaluate the results.

6. Load plain white paper in the input tray.

7. From the printer control panel, open the Setup  menu.

8. Open the Reports or Tools menu.

9. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

Let me know if you see any yellow on this report.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!