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‎09-15-2021 07:49 AM

HP Recommended

HP 305A cartridges ... 

I purchased in sealed boxes marked as HP305, but the actual cartirdges were only marked as CE411A

 

The cartridges caused the  10.1001 error message

 

The cause .. there are three wire loops on the left hand side of the cartridge sliding tray where the cartridge sits and the contacts on the cartridge were apparently not touching these fully 

 

One answer is to wedge the right hand side small slot between the cartridge and tray with cardboard etc as in the photo in order to push the cartridge to the left so it touches the contact wires

 

Worked for me !

 

Capture49.jpgcapture50.jpg

1 REPLY 1

‎09-15-2021 11:38 AM

HP Recommended

Hi @P-Jarvis66 !

 

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device. ‌‌

In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem. Please, reach out if we can help you with anything else.

Regards, 
MayS

I work on behalf of HP
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