Factory Reset for HP Office jet Pro 7740

[Doodette]

I have an Officejet Pro 7740. My computer is an iMac running 10.14.5. I have a wireless router and modem by Uverse. One of their techs came out because the wifi is not dependable. He checked everything and we reset a new User ID and password.

I have numerous wifi gadgets and was resetting all of them getting to my printer last. For some time now the printer touch screen shows most settings locked out by ADMIN. I AM the ADMIN. I keep track of my ID's and passwords, even pulled out the original paperwork on the printer and found nowhere that I had created a User ID and password. Since I could not set up the new wireless settings or even try to reset to Factory settings, I deleted everything about the printer on my iMac, then attempted to downloaded the software for the 7740. Even using the Hostname it would not recognize my printer. I followed someone's instructions here to unplug the back of the printer, then the cord, then press the power button for 30 seconds and this would do a hard reset when I restarted the printer. It did not. 

As you can see below this is my second post. So far no response. I sent a message to an HP employee, only because this person had posted that he would send a private message to someone else with the same problem on how to fix it.

Then I was sent an email that it was not ok to send messages but to post to the community. Tends to be a bit confusing when there is an option to send messages. I truly would appreciate some help with this before I call HP a second time only to get a sales pitch to buy another printer and no assurances that for $19.95 he could help me.

[Kumar0307 · Accepted solution]

@Doodette, Welcome to the HP Support Community!

Resetting the printer to its factory settings may resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Doodette]

I appreciate your response. I actually gave up and called HP tech support and your resolution is exactly what we did.

Thank you.

Doodette

[Kumar0307]

@Doodette

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[MPorter13]

please send me the factory reset instructions for officejet pro 7740

[Jeet_singh]

@MPorter13,

Welcome to HP Support Community,

We are going to provide you some additional steps via PM that are specific related to your product model.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Doodette]

Sorry I did not reply when you first posted this. I called HP TECH support a d your instructions are exactly what we did. Up and running fine now. It may be big and bulky but it is a good all in one printer. Does a great job with photos as well!

Thanks!

[Doodette]

Well it’s been too long! I replied twice! Two thumbs up!

[Doodette]

Contact Kumar 0307. I went through the exact same issue also with Uverse. Worst wifi I have ever dealt with. You will never find the full reset instructions anywhere on HP Site which in itself is unfair. Also got the response to be aware of fake HP employees. He can help. When I called HP prepared to pay the tech support fee the guy was so nice he did not charge me!

[TKAR00]

Can you please send the instructions for a factory reset, when the one in the user manual doesnt work?