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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-03-2020 10:13 AM

HP Recommended
Product: Officejet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

Can anyone help me unlock or factory reset my OfficeJet Pro 8025. The touchscreen menu has many options locked but I set up the printer and did not lock anything. Now I can't reset it or get it to connect to wifi. Thanks. RL

12 people had the same question
4 REPLIES 4

‎04-07-2020 05:25 AM

HP Recommended

Hi @RDL3

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎05-10-2020 02:56 PM

HP Recommended

hello 

I have exactly the same problem.

my hp printer 8025 will not allow me to access any settings and says that someone has locked it.

can you help with a factory reset or do I have to call hp support please?

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‎05-10-2020 04:10 PM

HP Recommended

HP support is nonexistent. Here's what the tech crew at Best Buy advised and it worked for me:

To factory (semi-full reset), unplug power cord, wait, replug, tap touchscreen 4 times in lower left corner, should pull up Reset menu. Touch menu and find Reset.

3 people found this reply helpful
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‎05-10-2020 05:07 PM

HP Recommended

thank you that has done the job

1 person found this reply helpful
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