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‎04-12-2024 07:31 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am selling my HP Envy 6020e printer and wish to reset it to factory settings. How do I do this before selling it? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2024 04:34 AM

HP Recommended

Hi @DavG57,

 

Welcome to the HP support community.

 

I understand that you want to restore the printer settings to factory settings.

Follow these steps:-

  1. Restoring the printer to factory defaults will remove all settings and functions previously set up on the printer.
  2. With the cartridge access door open, press and hold the Wi-Fi and Power buttons for at least three seconds.

Refer to page number 6 in this user guide for more assistance:-Click here


Hope this helps! Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-15-2024 04:34 AM

HP Recommended

Hi @DavG57,

 

Welcome to the HP support community.

 

I understand that you want to restore the printer settings to factory settings.

Follow these steps:-

  1. Restoring the printer to factory defaults will remove all settings and functions previously set up on the printer.
  2. With the cartridge access door open, press and hold the Wi-Fi and Power buttons for at least three seconds.

Refer to page number 6 in this user guide for more assistance:-Click here


Hope this helps! Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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