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Fading print all over the page on HP ENVY Photo 7855

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HP ENVY Photo 7855
Microsoft Windows 10 (32-bit)

Purchase printer in the Spring of 2020 and have issues with the pages printing in faded colors. Have tried all of the suggested clean cartridges, align cartridges etc. I am using HP cartridges that both indicate sufficient ink.


Any ideas would be most welcome.

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@Lee1232, Welcome to the HP Support Community!


I understand the print quality is faded. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.


Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.


Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues


If the issue persists, this could be an issue with the printer hardware. Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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