False Paper Jam with HP Photosmart C5180

[pauloreis91]

Hello,

I'm actually having a False paper Jam with my HP C5180.

Each time I'm trying to print I'm getting an error PAPER JAM please open Rear Door and clean the paper jam.

I've tried several operations but the problem is still the same :

     I've opened the printer and can confirm 100% no paper is jammed inside.

     I've reset the printer to manufacturing settings , I"ve tried thru Services menu to clean errors.

     I've tried with different PC , thru network and USB.

IMPORTANT : The paper Jam dissapear if I print with FAST quality PRINT option in the driver but fews minutes after the problem appears again and Paper Jam is displayed in the front panel.

I suspect a paper detection sensor in bad shape at the rear of the printer . Is there any possibility to disable this sensor or to confirm that this sensor is in bad shape ?

Thanks for your help.

Best REgards

[Jeet_singh]

@pauloreis91,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are getting false paper jam error message on your HP Photosmart printer.  No worries, I'll be glad to help you.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you

As I see you have exhausted all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue. 

Let's try to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I would personally suggest this to be a possible hardware failure, before you come to any conclusion, I would suggest you go through the steps suggested in the support document for - A 'Paper Jam' Error Displays on the HP Photosmart C5100 All-in-One Printer Series

If nothing helps, check this: I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Keep me posted,

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give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[pauloreis91]

Thanks a lot for your quick reply.

Unfortunately, it looks like I'm facing an hardware problem with my HP Photosmart C5180 printer.

Is there any way to shortcut the rear paper jam sensor in order to continue using the printer ?

If no way then as it's an old printer I'll certainly send it for recyclable dishes.

Thanks

[Jeet_singh]

@pauloreis91,

After reviewing your post thoroughly this looks like a possible hardware failure. 

Please follow the instructions from the previous post so that they can help you with all the out of warranty service upgrade options.

Let me know if you need any further assistance!

Regards,