False paper jam on HP MFP m227FDW

[KBRD6]

false paper jam on laserjet pro m227fdw.

No actual paper jams or pieces of paper; rebooted multiple times; cleaned rollers, etc

Need this to work.

[A_Gayathri]

Hi @KBRD6,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a false paper jam issue with your HP LaserJet Pro MFP M227fdw, try the following steps:
 

Check for Any Remaining Debris: Even though you cleaned the rollers, make sure there are no small pieces of paper or debris inside the printer. Look carefully in all accessible areas.

Inspect All Paper Paths: Ensure all paper paths are clear. Check the input and output trays, and any additional paper trays.

Verify the Paper Tray: Ensure the paper tray is properly seated and aligned. Sometimes, if the tray is not fully inserted, it can trigger a false paper jam error.

Check the Fuser Unit: The fuser unit can sometimes cause false jams if it is not properly seated. Make sure it is correctly installed.

Reset the Printer:

• Turn off the printer.
• Unplug it from the power source.
• Wait for about 30 seconds.
• Plug the printer back in and turn it on.

Update Firmware: Check if there is a firmware update available for your printer. Sometimes, updating the firmware can resolve false error issues. Update the firmware on an HP printer

Perform a Printer Self-Test:

• Go to the printer’s control panel.
• Navigate to the Setup menu and select "Print Quality."
• Choose "Print Test Page" or "Print Configuration Page." This can help diagnose if the printer itself is detecting any issues.

Refer to this document: HP LaserJet Pro MFP M227fdw User manual 

I hope this helps. 

Take care and have a good day.

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